New Dawn Therapies understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Information About Me
New Dawn Therapies
Registered address: 34 Westbourne Drive, Hardwicke, Gloucester, Gloucestershire.GL2 4RU
I am a member of Federation of Holistic Therapies and New Dawn Therapies is listed on their accredited register which has been approved by the Professional Standards Authority.
- What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
- What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 11.
- The right to access the personal data.
- The right to have your personal data rectified.
- The right to be forgotten.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability.
- Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Personal Data Do You Collect?
We may collect some or all of the following personal data:
- Date of birth;
- Email address;
- Telephone number;
- Payment information;
- Medical practitioner details
- Medical history
- Technical Data – including Logins details (for admins only), IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Supplying our services to you. Your personal details are required in order for us to enter into a contract with you. – contractual basis
- Communicating with you. This may include responding to emails or calls from you. – Contractual / Consent
- Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time. – consent
- To seek permission from your medical practitioners regarding any medical treatments you are receiving that may be affected by treatments offered by New Dawn Therapies – Consent
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- All client information obtained as above will be retained for a minimum period of 10 years as stipulated by my insurance provider through FHT and the policy underwriters, Hiscox;
- Technical data – kept for upto 26months.
- How and Where Do You Store or Transfer My Personal Data?
We will store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein) OR EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows.
We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.
Where We transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact us using the details below in Part 15 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- All computers and mobile phones are password protected and the passwords are only known by the business manager of New Dawn Therapies
- Paper notes and records are locked in a secure storage box with a coded padlock, the code is only known by the business manager of New Dawn Therapies
- All information stored on computers, mobile phones and paper records are stored in a property with lockable doors and windows.
- Paper records are stored in the therapy room at New Dawn Therapies and this room is only accessed by the manager of New Dawn Therapies.
- No client records are left out in view of clients
- Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
For performance of this contract we may need to provide your personal data to the following:
- Service providers who provide IT and system administration services.
- Government bodies that require us to report activities involving our processing.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice.
There is not normally any charge for a subject access request.
We will respond to your subject access request within one month of receiving it.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Miss Karen Raistrick)]:
Email address: email@example.com
Telephone number: 07805267082
Postal Address: 34 Westbourne Drive, Hardwicke, Gloucester, Gloucestershire.GL2 4RU
Policy last updated Jan 2019